For Express Delivery Products:

We will attempt delivery of the items once. In case the delivery is not executed during this attempt due to wrong address/recipient not available/premises locked, the customer shall still be charged for the order.
Please note that Flowers, Cakes and other perishable products are sourced locally at the delivery location & will be hand delivered.
The product will be delivered only in the cities mentioned in the list of serviceable cities.
The image displayed is indicative in nature. Actual product may slight vary in shape or design as per the availability. But we always try to send exact products.
For Regular Cakes: Icing or decoration of cake may vary then actual image on website.
For Special Cakes: We will try to make exact design as shown in image. Still it may slight vary then the actual image depends on the city.
For Photo Cake: Design depends on the size and shape of the photo.
Upon receiving the cake, immediately refrigerate it. Please allow it to come to room temperature before serving/eating.
Upon receiving the sweets, immediately refrigerate them.
We will try to deliver the product at the exact time every time. However, in case of inevitable circumstances, there might be a slight delay.
While placing the order, please mention your suggestions in the "Special Instruction" box.
Correct and elaborate Address (with landmark) and contact number of the recipient is a must while placing the order.
In case of floods/ Heavy Rains/ National Bandh we reserve the right to reschedule the delivery for another date and time.
Delivery will not be redirected/ redelivered to any other address without extra charges.

For Courier Products:

It will not be possible for us to accept any request for product exchanges/returns.
We will replace a product with a manufacturing defect. Please let us know as soon as possible when you receive a defective product.
Since this product is shipped using the services of our courier partners, the date of delivery is an estimate.
Your gift may be delivered prior or after the chosen date of delivery.
A courier product is delivered separately from other hand delivered products.
No deliveries are made on Sundays and National Holidays.
Our courier partners do not call prior to delivering an order, so we recommend that you provide an address at which someone will be present to receive the package.
The delivery cannot be redirected to any other address.
All courier orders are carefully packed and shipped from our warehouse.
Order will not be considered for refund in below mentioned status.
Wrong phone or Cell or Extension number/not working/no reply or not connecting/reachable and delivery is not done.
Recipient refused the products.
Delivered the product at the Gate/ Reception/ Neighbor.

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